for the sale of tickets for cultural and entertainment events
(hereinafter – “Terms&conditions”)
1. TERMS AND DEFINITIONS
1.1. Organizer – KRASOTA RESTAURANT LLC, License number 1090883, Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, PO Box 123234 Dubai, ADDRESS Downtown hotel, ground floor providing services on booking, registration and sale of Tickets for Events;
1.2. Cancellation - removal of Tickets from the Order with their automatic transfer to free sale in the System. If the Order is not paid within 15 (fifteen) minutes from the beginning of the Order placement, it is canceled automatically;
1.3. Ticket - a document containing a QR code, confirming the conclusion of the Terms&conditions for the provision of cultural and entertainment services with the Event Organizer, as well as certifying the right of the holder of such document to attend the Event. The ticket can be made in one of the following ways:
- generated by means of an automated system (hereinafter referred to as the "Electronic Ticket");
- printed on a thermal printer;
1.4. Electronic Ticket - an information carrier in electronic digital form, which allows the first person presenting it to use the Organizer's Services on the date and time specified in the Electronic Ticket. The Electronic Ticket is provided to the Holder by the Electronic Sales System upon payment of its cost using the Payment System. The Electronic Ticket is not a form of strict accountability;
1.5. Reservation - an Order formed and waiting for payment by the Buyer;
1.6. Ticket Holder - a physical person over 6 years of age who holds a Ticket for the Event;
1.7. Buyer - a person who has paid for the Ticket with their own funds on the basis of the booking, in whose name or title the Order is formed.
1.8. Order - one or more Tickets for one or more Events selected by the Buyer for personal, non-business-related use, issued from the System and united by a single identification number;
1.9. Event - a cultural and entertainment event, including a theatrical performance, a performance, a concert in a hall, club or outdoor venue, an exhibition, a film screening, a festival, a show, a fashion show, an excursion, as well as any other event that can be attended only upon presentation of a special document - a Ticket;
1.10. Nominal value of the Ticket - the amount of money corresponding to the cost of attending the Event, set by the Organizer;
1.11. Gift Certificate - a document certifying the Buyer's right to pay for the Nominal Value of the Ticket for the Event for an amount equivalent to the Nominal Value of the Gift Certificate;
1.12. Advertising materials - information, advertising and other materials (posters, advertising banners, sound, - video clips, text advertising, etc.) owned by the Organizer on a legal basis in order to attract the attention of potential Buyers to the Event, as well as to attract new customers to the Organizer;
1.13. Organizer's Website - a website on the Internet, located at https://krasota.art
1.14. System - an automated ticketing system used by the Organizer, which is a hardware and software complex designed for booking and selling Tickets for the Event;
1.15. Parties - jointly the Organizer and the Buyer/Owner of the Ticket, unless otherwise follows from the context of the provisions of this Offer;
1.16. Special Agreement - an agreement concluded by a person interested in purchasing a Ticket with the Organizer on terms different from the Terms&conditions;
1.17. Address of the cultural and entertainment event: Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, PO Box 123234 Dubai, ADDRESS Downtown hotel, ground floor.
2. GENERAL PROVISIONS
2.1. The subject of this Terms&conditions is the provision of services by the Organizer to the Buyers for the sale of Tickets for the Events, as well as the provision of related services.
2.2. The sale of Tickets to the Buyer is made only on the terms of this Terms&conditions and only in case of its full and unconditional acceptance. Partial acceptance, as well as acceptance on other terms is not allowed. The use of the Organizer's services by the Buyer on the terms and conditions offered in this Terms&conditions indicates the conclusion of a relevant contract between them through the performance of conclusive actions.
2.3. The realized Tickets shall not be returned, and unilateral withdrawal from the Terms&conditions shall not be accepted on the grounds of the Buyer's disagreement with the Terms&conditions after acceptance of them. Money refund for the realized Tickets is possible only in the order and on the Terms&conditions in accordance with the applicable legislation.
2.4. If the Tickets were purchased by a legal entity or individual entrepreneur for subsequent gratuitous transfer to third parties, the Terms&conditions shall not apply. The Parties shall be guided by the relevant contract.
2.5. Only the Buyer who purchases Tickets for the Events solely for their personal purposes, not related to the Buyer's business activities, shall be a party to this Terms&conditions. The Buyer agrees that they may not use the Ticket to advertise goods, works and services of their own or third parties, as well as may not carry out subsequent resale of purchased Tickets to third parties.
2.6. The Buyer is notified that the Ticket has no independent value until it is first sold to the Buyer and a service obligation has arisen, under which the right of claim certified by the Ticket will exist.
2.7. The Organizer independently chooses the method(s) of selling the Tickets based on its own experience and actual circumstances, and cannot be restricted in this choice, as well as forced to a certain choice.
3. SUBJECT OF THE OFFER
3.1. The subject of this Offer is:
3.1.1. Conclusion with the Buyer on behalf of the Organizer of the Terms&conditions for the show by the organizer of cultural, entertainment and other events.
3.1.2. Provision of additional services to the Buyer (booking, issuance of Tickets; information support services for Buyers in connection with booking, issuance and sale of Tickets, as well as in connection with the cancellation, replacement / rescheduling of Events and other issues; other services) under the Terms&conditions.
3.2. The Organizer shall be responsible for the quality of services under the Terms&conditions.
4. PROCEDURE AND TERMS OF ACCEPTANCE
4.1. The Buyer agrees that prior to their actions on acceptance established by this Terms&conditions, they has familiarized themself with the Terms&conditions. The Buyer confirms that the provisions of the Terms&conditions are fully understood by them.
4.2. In cases where the Buyer has a representative, the Buyer confirms that all actions/inactions of such person are performed by such representative with the knowledge, consent and in the interests of the Buyer.
4.3. Acceptance shall be made by the Buyer by performing one of the following independent actions:
a) execution and payment of the Order by the Buyer when purchasing the Ticket on the Organizer's website.
b) actual use of the Ticket by the Buyer/Ticket holder in order to receive the service of showing the Event.
4.4. The performance of any of the actions specified in paragraphs 4.3 of the Terms&conditions recognized by the Parties as full and unconditional acceptance by the Buyer/Ticket Holder of all terms and conditions of the Terms&conditions without any exceptions or limitations and is equivalent to the conclusion of a contract.
4.5. When ordering a Ticket via the Website, the Buyer's failure to fulfill the conditions of payment of the Nominal Value of the Ticket and the Service Fee within 30 minutes from the start of the Order shall result in termination of the action of acceptance of the terms and conditions of the Terms&conditions and Cancellation of the Order made by the Buyer.
4.6. The Buyer may receive the Order placed and paid in cashless order on the Website. Issue of the Orders paid by bank transfer shall be carried out after crediting the total amount of money due to the Organizer to the Organizer's settlement account, but not earlier than 24 (twenty-four) hours from the date of payment by the Buyer of the Order.
4.7. When issuing a Ticket via the Organizer's Website, the Buyer shall be informed (or sent to a contact phone number/email address) of the identification number of the Order.
4.8. The form and types of Tickets, including e-Tickets, Ticket sale price, service charge, quantity, tariffs, period of sale, programs and other conditions of Ticket sale shall be approved by the Organizer on the Organizer's website. The Organizer reserves the right to unilaterally make changes in the form, type of Ticket sale price, quantity, tariffs, terms of sale, programs and other conditions available for ordering by publishing new up-to-date information on the Organizer's website. The placement of such information on the Organizer's website, as well as in the press, on the Organizer's information stands in the places of service, etc. shall be deemed an acceptable change of such information, and the Buyer shall be obliged to familiarize himself/herself with such information and the range of services on the Organizer's website, before making a reservation and/or placing an Order.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. The Buyer has the right to:
a) independently receive information about the Events, the cost of Tickets, the amount of the Service Fee, other services provided by the Organizer in connection with the sale of Tickets for the Events from public sources, independently make a decision to purchase a Ticket by fully and unconditionally accepting the Terms&conditions;
b) to receive information about the rules of Ticket sales, available categories of Tickets and other information regarding the Events, which the Organizer has within its authority, using the Internet, telephone call to the Organizer and other methods specified on the Agent's Website;
c) independently choose the method of payment for the Ticket from those specified in Article 6 of the Terms&conditions. In this case, the Buyer confirms and agrees that he is obliged to familiarize themself with the rules of payment;
d) send feedback on the Organizer's work to the contact addresses specified on the Organizer's website.
e) to use the service of replacement of the Ticket for the event canceled or postponed to another date and/or time by contacting the Organizer by e-mail firstname.lastname@example.org or telephone number +971 4433 12 58 not later than 48 hours before the event. Ticket replacement is carried out on the basis of a free-form application for refund; in the presence of the ticket; cashier's check; a copy of passport (if payment was made in cash).
5.2. The Buyer is obliged:
a) when purchasing a Ticket, to familiarize themself with all the Terms&conditions, as well as other mandatory rules specified on the Organizer's Website, and to accept them;
b) independently monitor changes in the Terms&conditions of Ticket purchase on the Organizer's Website;
c) strictly follow the Terms&conditions posted on the Organizer's Website and the Terms&conditions;
d) pay in full the Nominal Value of the Ticket and the Service Fee before receiving the Ticket.
e) familiarize themself with the restrictions of a particular Event in terms of admission of underage children, persons suffering from epilepsy, other disorders for which the impact of flickering light or light impact of projection screens leads to visual discomfort, visual impairment, headaches, muscle cramps, convulsions, loss of consciousness or loss of orientation, headache, dizziness, nausea, fatigue, motion sickness-like symptoms, the Buyer/Ticket Holder is fully responsible for such persons and agrees that such persons may be refused entry to the Event in the event of a breach of the Terms&conditions;
e) when issuing a Ticket, fully verify all information on the Ticket that is material to the Terms&conditions in connection with the Event. The Buyer acknowledges that he has no claims against the Organizer and its employees for incorrectly issued Ticket, as he himself did not verify its correctness at the time of issuance. The Ticket is subject to Cancellation in case of technical error of the Organizer's employee.
5.3. The Organizer has the right:
a) in the absence of full and unconditional consent of the Buyer of the Ticket with the provisions of this Offer to refuse the Buyer to sell them the Ticket;
b) demand from the Buyer/Ticket Holder to comply with the terms and conditions of this Terms&conditions;
c) to refuse the Buyer in conclusion of the agreement in case of non-compliance of the Buyer with the provisions of the Terms & conditions;
d) to carry out both scheduled and unscheduled modification, replacement, reinstallation of software on the Organizer's Website, to suspend the operation of such software in case of malfunctions, errors and (or) failures, as well as for the purpose of preventive maintenance and prevention of unauthorized access to the Organizer's Website;
e) to set and change the prices for its services, the amount of the Service Fee;
f) to demand from the Buyer the proper fulfillment of obligations to pay the Nominal Value of the Ticket, Service Fee and refuse to issue the Ticket in case of violation of the above condition;
g) to cancel the Order made by the Buyer in case the Buyer fails to make payment, as well as in case the Buyer provides incorrect/false information, as well as in case the Buyer violates other terms the Terms&conditions;
h) to change the terms of this Offer unilaterally.
5.4. The Organizer shall:
(a) provide the Buyer with full and sufficient in accordance with the requirements of the law information about the Event(s), the Organizer and the services rendered by it under the Terms&conditions, as well as instructions for registration, payment, receipt of the purchased Ticket. The Parties have agreed that complete and sufficient is the information posted on the Organizer's Website at the place of service provision;
b) provide the Buyer with the issued Ticket after the Buyer has fully paid the Nominal Value of the Ticket and the Service Fee;
c) not to use personal data of the Buyer for purposes that do not comply with the terms of the Terms&conditions and clause 5.2. of the Terms&conditions.
5.5. The Organizer is not responsible for the operability and (or) security of information communication channels used by the Buyer, including those used by the Buyer to access the Organizer's Website.
5.6. The warranty period for the Organizer's services under the Terms&conditions shall be established before the beginning of the Event (the time specified on the Ticket).
6. PAYMENT PROCEDURE
6.1. The Ticket before its full payment is not transferable to the Buyer.
6.2. The Buyer has the right to make payment by any of the methods provided by the Organizer and specified in this Offer.
6.3. Information on payment methods is available on the Organizer's Website.
6.4. The Buyer has the right to pay for the Ticket, Service Fee, as well as other additional services of the Organizer in the following ways:
a) non-cash payment:
- by bank (credit or debit) card (cards of the following payment systems are accepted: VISA, MASTERCARD, UnionPay);
- by transferring money to the Organizer's bank details;
- by presenting a gift certificate purchased from the Organizer and taking into account its nominal value when paying for the Nominal Value of the Ticket including the Service Fee, except for delivery services.
6.5. The Buyer shall be deemed to have duly fulfilled the payment obligations at the moment of receipt of funds to the Organizer's settlement account.
6.6. The Buyer confirms and agrees that in case of non-payment/incomplete payment under the Contracts, the consequences set forth in paragraph 4.5 of the Terms&conditions shall be applied.
6.7. In case of fulfillment of payment obligations under the Contracts by bank card, the Buyer is obliged to use a bank card issued in their name or to have duly certified documents confirming the right to use a bank card issued in the name of another person. The Organizer shall have the right to require the Buyer to provide the original identity documents of the Buyer in case of payment by bank card.
6.8. When paying for the Tickets by invoice issued by the Organizer (cashless payment), the validity of the Order shall be up to 24 (twenty four) hours. If payment is not received within the established term - the Order shall be canceled in accordance with paragraph 4.5 of the Terms&conditions.
7. PROCEDURE AND TERMS OF REFUND
7.1. The person responsible for acceptance of the Ticket and refund for the Ticket before the date of the Event is the Organizer, unless otherwise agreed between the Organizer and the Organizer/Principal.
Only the Tickets purchased from the Organizer are accepted for refund. The refund for the Tickets is made in the amount of the Nominal Value of the Ticket.
The amount to be refunded is determined in accordance with the requirements of the current legislation and depends on the period of application.
7.1.1. Money for Tickets claimed for refund due to illness/death of the Buyer or their close relative shall be refunded upon submission of supporting documents regardless of the date of application.
7.1.2. The money for the Tickets claimed for refund for the reasons of the event cancellation due to the Organizer's fault shall be refunded regardless of the date of application in the amount of 100% (one hundred percent) of the nominal value of the Ticket.
7.2. After the date of the Event, the Organizer is the person who accepts applications for refund of tickets.
7.3. In order to receive funds, the Buyer/Ticket holder undertakes to submit to the Organizer:
- application for refund in the form established by the Organizer;
- cashier's check;
- a copy of passport (if the payment was made in cash).
- grounds for occurrence of the cases specified in clause 7.1.1 of the Terms&conditions
The specified documents shall be sent to the e-mail address email@example.com
7.4. In case of cashless payment for the Tickets, the refund is made by transferring the funds to the settlement account from which the payment was made within 10 (ten) working days from the date of submission of the application for refund, unless other terms are specified by the Organizer/Principal. The refund shall be made only to the settlement account from which the payment was made.
7.5. In case of return of the Ticket (Electronic Ticket) due to cancellation, replacement of the Event, as well as due to unilateral refusal of the Buyer, the nominal value of the Ticket (Electronic Ticket) shall be refunded to the Buyer. The refund shall be made within 10 (Ten) working days from the date of the decision on the refund by the method that was used to purchase the ticket and, depending on the timing of the application for refund in relation to the date of the Event, the refund will be made in the following amount:
- no later than 48 hours (forty eight) hours prior to the date of the performance - 100% of the face value of each ticket;
7.6. Money for lost, spoiled (before / during / after the date of the Event) or unused Tickets shall not be refunded.
7.7. No refunds will be made for unused Gift Certificates (i.e. a Gift Certificate not exchanged for a Ticket before the end of the period of use indicated on the Gift Certificate).
7.8. The Buyer accepts and agrees that the official information indicating the cancellation, replacement or postponement of the Event is the information provided by the Organizer and sent to the Buyer's e-mail/phone contact details (if they were provided by the Buyer when purchasing the Ticket) or posted on the website https://krasota.art
7.9. The Buyer confirms and agrees that the procedure and grounds for refunding the Ticket, as well as information about the person obliged to carry out such refund, are known and understood by the Buyer.
8. SEPARATE PROVISIONS REGARDING THE ELECTRONIC TICKET
8.1. The Buyer accepts and agrees that the Electronic Ticket may be purchased only for Events separately indicated by the Organizer on the Organizer's Website. The Buyer has no right to request the issuance of an Electronic Ticket for Events not specified by the Organizer. The Buyer of the Electronic Ticket may only be a natural person, unless otherwise specified by the Organizer.
8.2. For the purposes of admission of the Buyer/Ticket Holder to the Event, the Electronic Ticket and the Ticket issued on a printed form shall be recognized as equivalent and shall grant the Buyer/Ticket Holder the same rights to attend the Event.
8.3. When issuing an Electronic Ticket, the Buyer is obliged to fully verify all information about the Event, indicated on the Electronic Ticket and essential for the Terms&conditions in connection with the Event, as well as personal data provided to the Organizer, including e-mail, to which the Electronic Tickets will be sent in case the Buyer chooses this method of receiving the Electronic Tickets. The Buyer acknowledges that he/she has no claims against the Organizer in connection with the failure to fulfill the obligation stipulated in this clause.
8.4. The Electronic Ticket shall not be issued to the Buyer until it is fully paid for. The Buyer shall be deemed to have duly fulfilled the payment obligations at the moment of receipt of funds in full on the Organizer's settlement account.
8.5. After full payment of the cost of the Electronic Ticket, the Buyer prints the Electronic Ticket, access to which is provided in the personal cabinet on the Organizer's website and (or) sent to the Buyer's e-mail, which was specified when placing the Order. When printing the Electronic Ticket, the Buyer shall make sure that the quality of printing of the Electronic Ticket is proper. In case of non-fulfillment or improper fulfillment of the obligation established by this paragraph, the Buyer shall be fully responsible for the proper quality of the printed Ticket, including in case of refusal by the Organizer of the Event to enter the Event. The Organizer shall not be liable for any losses incurred by the Buyer in case of violation of the terms of this paragraph, due to the fact that the Organizer is not a party to the Terms&conditions in connection with the Event.
8.6. When entering the Event, the Buyer/Ticket Holder shall be obliged to have a properly printed Electronic Ticket or an electronic ticket on a mobile device.
8.7. The Buyer is solely responsible for the safety and protection of the Electronic Ticket from copying. In case of copying of the Electronic Ticket, access to the Event will be granted to the Ticket presented first.
8.8. The Services shall be deemed to have been duly and fully rendered by the Organizer after sending to the Buyer's e-mail address.
9.1. In case of non-fulfillment or improper fulfillment of their obligations under the Terms&conditions, the Parties shall be liable in accordance with the applicable legislation as well as with the Terms&conditions.
9.2. The Organizer's liability in relations with the Buyer/Ticket Holder is limited to the liability under the Service Contract and exists within the limits established by this Offer and consumer protection legislation.
9.3. The Buyer assumes all possible risks associated with their actions on possible errors and inaccuracies in the data provided by him/her, necessary for issuing the Ticket.
9.4. The Organizer shall not be liable for any losses and moral damage incurred by the Buyer as a result of misunderstanding or misunderstanding of information about the procedure for placing (paying for) the Order, receiving the Ticket, attending the Event, as well as receiving and using services under the Contracts.
10. LIMITATION OF LIABILITY AND RELEASE FROM LIABILITY
10.1. The Buyer/Ticket Holder acknowledges and agrees that under no circumstances the Organizer, its employees, directors, officers or other related parties, sponsors, intermediaries, representatives, partners or any other persons, including those acting on behalf of the Organizer, shall be liable for any direct or indirect losses resulting from the sale of the Ticket or receipt of services provided by the Organizer, as well as as a result of unauthorized access to the Buyer's personal data, including omissions of personal data.
10.2. The Organizer shall not be liable for the cancellation, replacement or postponement of the Event, the possibility of admission to the Event in case of violation by the Buyer/Ticket Holder of the terms and conditions of this Offer and (or) Terms&conditions, as well as for any cases of non-performance and (or) improper performance of the Terms&conditions in connection with the Event due to the fact that the Organizer is not an obliged person, as well as a party to the Terms&conditions concluded between the Organizer and the Buyer in connection with the purchase of the Ticket.
10.3. The Buyer/Ticket Holder shall be liable for non-fulfillment and (or) improper fulfillment of the Terms&conditions, in the cases, manner and on the terms and conditions established by this Offer and the applicable legislation.
10.4. The Organizer is not responsible for the discrepancy between the services rendered (rendered) by the Organizer and the expectations of the Buyer/Ticket Holder and (or) its subjective assessment. Advice and recommendations provided to the Buyer, including by third parties, cannot be considered as guarantees and do not entail obligations for the Parties.
10.5. The Buyer/Ticket Holder confirms and agrees that the Organizer is not responsible for the quality, as well as for other consumer and other properties (qualities) of the Event, as it is not a party to the Terms&conditions in connection with the Event.
10.6. The Parties shall be released from liability for non-fulfillment and (or) improper fulfillment of their obligations under this Offer, as well as Contracts, in the event of force majeure, i.e. circumstances of an objective nature, which are beyond the will of the Parties and occurred after the conclusion of the contract on the terms of this Offer. Force majeure circumstances include, in particular, strikes, floods, earthquakes, hurricanes, other natural disasters and military actions (local and international scale), illnesses and (or) ailments of artists participating in the Event, as well as man-made and anthropogenic disasters, as well as acts of state and local authorities, as well as actions (inaction) of the Organizer, making it difficult without disproportionate loss of proper execution of contracts concluded on the terms of this Offer.
11. OTHER LIABILITY PROVISIONS
11.1. By placing links to third party websites on the Internet, the Organizer is not responsible for the content of such websites. The presence on the Organizer's Website of a link to websites owned by third parties does not mean, does not imply or imply that the Organizer approves or recommends to view the content of such websites not owned by the Organizer. The Buyer acknowledges and agrees that the Organizer is not and cannot be responsible for the content of the sites.
12. DISPUTE RESOLUTION PROCEDURE
12.1. All disputes or disagreements arising in connection with the execution/non-execution of the provisions of this Offer, the Terms&conditions may be settled by the Parties in a claim procedure. In this case, the party, believing its rights violated, shall send to the other party in simple written form a claim with attachment of duly certified documents substantiating the stated requirements.
12.2. The term for consideration of claims is 10 (ten) business days.
12.3. If the Parties fail to reach an agreement, they have the right to apply for protection of their interests to the judicial authorities.
13. COMING INTO FORCE OF THE OFFER, CHANGE OF THE OFFER PROVISIONS
13.1. This Offer comes into force from the moment of its placement on the Organizer's Website and is valid indefinitely.
13.2. All changes made to this Offer shall be posted on the Organizer's Website and shall come into force from the moment of posting such changes on the Organizer's Website.
13.3. The Organizer has the right to make changes to this Offer at any time, but in any case, such changes shall be published and made publicly available through publication on the Organizer's Website and at Points of Sale. The use of the Organizer's services by the Buyer after making changes to the text of this Offer shall mean the acceptance of the Offer taking into account the changes made.
14. CHANGE OR TERMINATION OF CONTRACTS
14.1. A change in the provisions of this Offer in accordance with clause 14.2 of the Offer shall entail a change in the relevant provisions of the Terms&conditions. The Buyer shall not be entitled to refer to its failure to be aware of the said changes and the date of their entry into force.
14.2. The Service Contract shall terminate due to due performance.
15. FINAL PROVISIONS
15.1. In everything that is not regulated by the provisions of this Offer, the provisions of the current civil legislation, including, but not limited to, the legislation on the protection of consumer rights, shall apply.
15.2. The Organizer places information about the Events on the Website, as well as puts the relevant information on the Tickets solely on the basis of the information provided to the Organizer by the Organizer/Principal. If the information provided by the Organizer/Principal is not accurate, the Organizer shall not be liable to the Buyer/Ticket holder.